Effective Date: March 17, 2026
At Drishti Health and Wellness, we are dedicated to providing high-quality clinical nutrition and wellness
products. We value your satisfaction and have established the following policy to ensure a transparent and
fair experience.
- Returns and Exchanges
Due to the nature of health and wellness products (including nutritional supplements and clinical products),
we maintain a strict hygiene and safety protocol:
Eligible for Return: Items are only eligible for return if they are received in a damaged condition,
have a manufacturing defect, or if the wrong product was delivered.
Condition of Return: To be eligible, the item must be unused, in the same condition that you received
it, and in its original, unopened packaging.
Reporting Period: Any issues regarding damage or incorrect items must be reported to our customer
support team within 48 hours of delivery. - Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, the refund will be processed, and a credit will automatically be
applied to your original method of payment (via Razorpay) within 7–10 business days.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with missing
parts not due to our error).
Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (wrong or
damaged product). - Cancellation Policy
Before Dispatch: You may cancel your order within 24 hours of placement or before the order has
been dispatched, whichever is earlier. A full refund will be initiated in such cases.
After Dispatch: Orders cannot be cancelled once they have been handed over to our logistics partners. - How to Initiate a Return or Refund
To start the process, please contact us with your Order ID and supporting evidence (such as photographs of
the damaged product):
Email: hrdrishtihealthcare@gmail.com
Customer Support: +919256597388,+919257597388 - Non-Returnable Items
For safety and regulatory reasons, the following items cannot be returned:
Products with a broken safety seal.
Products that have been partially consumed.
Items purchased during clearance or flash sales (unless damaged).